The casino also argued they applied a normal reply for all self-exclusion requests, which can have resulted in misunderstanding. We had concluded that the On line casino wasn't aware of the participant's gambling difficulty, hence, the lifting on the self-exclusion was regular procedure, and the situation was rejected.
The player from Estonia had his account blocked with no further more rationalization. We rejected this complaint as it was sports betting connected.
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The participant from Singapore had requested self-exclusion from winbox On line casino for five decades on account of a gambling addiction. Having said that, they'd asked for to hold the self-exclusion lifted before the period of time was over, which resulted in significant losses. They believed the On line casino ought to have enforced the Preliminary self-exclusion period. The participant had delivered movie proof and screenshots of their interaction Using the On line casino, nevertheless the casino claimed that the participant experienced not explicitly stated that they had a gambling challenge when requesting self-exclusion.
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